Shipping Information

Welcome to Xorila's Shipping Information page! We are committed to providing you with a seamless and transparent shipping experience. This page details our shipping policies, including supported countries, processing and transit times, shipping costs, order tracking, and product origin information. We strive to ensure your orders are delivered efficiently and reliably, no matter where you are in the world.

1. Supported Shipping Countries

Xorila proudly offers worldwide shipping, delivering to the following countries and regions. We aim to ensure that our products are accessible to customers globally.

2. Order Processing and Shipping Times

We understand that receiving your order promptly is important. Here's a breakdown of our order processing and shipping timelines to give you a clear expectation of when your package will arrive.

Order Processing Time (Handling Time)

Once you complete your purchase and your payment is successfully authorized and verified, our system begins processing your order. This involves preparing your items for shipment, which includes picking, packing, and labeling.

The processing time typically ranges from 1 to 7 business days. This duration can vary depending on the specific product's availability, complexity, and vendor processing speeds. Customized or made-to-order items may require longer processing times.

Transit Time (Shipping Time) 

After your order has been processed and is ready for shipment, it will be handed over to our shipping carrier. You will receive an email notification containing a tracking number, which allows you to monitor your package's journey to your doorstep.

Estimated transit times are as follows:

• United States/EU: 7 to 12 business days from the date your order is shipped.
• International Destinations: 10 to 20 business days from the date your order is shipped.

Please note that these are estimated delivery times and are not guaranteed. Several factors can influence delivery times, including:

• Peak holiday seasons (e.g., Christmas, New Year) resulting in higher shipping volumes.
• Unexpected events such as natural disasters, pandemics, or logistical disruptions.
• Customs processing times for international shipments.

3. Shipping Costs

We strive to offer transparent and affordable shipping options. For most orders within the United States and the European Union, we provide a flat rate shipping fee of $6.99. This allows you to estimate your shipping costs easily and enjoy a consistent rate, regardless of the number of items in your order.

However, please note that shipping rates may vary depending on certain factors, including:

Order Weight: Extremely heavy or bulky orders may incur additional shipping fees.

Number of Packages: Orders requiring multiple packages to fulfill may have adjusted shipping costs.

Delivery Location: International shipments and deliveries to remote or less accessible locations may have different rates.

To get an accurate price quote for shipping, especially for international orders or those with unique characteristics, please add the items you want to your cart and proceed to checkout. During the checkout process, select your shipping destination country from the provided drop-down menu, and the system will calculate the most accurate shipping cost for your specific order.

4. Order Tracking

Once your order ships, you will receive an email containing a tracking number. Please allow up to 48 hours for tracking information to become available. If you do not receive a confirmation or tracking email, please check your spam/junk folder. You can track your order using the provided tracking number. If your order has exceeded the estimated arrival date, please contact us at [email protected].

5. Product Shipping Origin

Every order from an independent seller on our marketplace is produced and shipped from vendors. After it is placed, we will route your order to one or more vendors based on the delivery location and product types in the order, which then produce and ship the order on behalf of the seller.

In some cases, orders with mixed types of products may come from multiple vendors, which means that your order could arrive in separate packages at different times.

Contact

If you have any questions or need assistance regarding shipping, please refer to our FAQs or contact us via email at [email protected] for support. Xorila is committed to providing our customers with prompt and dedicated assistance, ensuring a pleasant shopping experience at Xorila.